Return & Refund
Return & Refund Policy
At Misk Home, your satisfaction is our top priority. We take great care in delivering premium handcrafted products, but in the rare case that you’re not fully satisfied, we’re here to help.
Eligibility for Returns:
You may request a return or exchange if:
The item delivered is damaged, defective, or incorrect.
You notify us within 48 hours of delivery.
The product is unused, in its original packaging, and in resalable condition.
Please note: Returns requested after 48 hours of delivery will not be accepted.
Non-Returnable Items:
We do not accept returns for:
Custom-made or personalized products
Items purchased on sale or with a discount
Products showing signs of use, damage, or tampering after delivery
Exchange Policy:
If your item qualifies for return, we will offer you the option of:
Exchange for the same or similar item (subject to availability), or
Store credit valid for your next purchase.
Refunds (if applicable)
Refunds will be processed only if a replacement is not available.
Refunds are made to the original payment method within 7–10 business days.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer after return approval.
Return Process:
Contact us within 48 hours of receiving your item.
Share order number, item photos, and reason for return.
Our team will review and schedule a pickup or advise next steps.
Once the product is received and inspected, the refund/exchange will be initiated.
Contact for Returns:
📧 returns@miskhomes-ae.com
📱 +971 – 0588779786 (WhatsApp support)
Thank you for shopping with Misk Home – A House of Luxury Home Décor.
We appreciate your trust in our handcrafted quality.